What prompted you to start your own business? With more than 25 years' experience in the glass business and encouragement from family, friends and past customers, I decided to pursue my own business with everything focused around quality; quality installations and repair, quality products and quality service.
What is your educational and career background? Out of high school I enlisted in the Marine Corps. After the Marines I started working for a union glass company in Marin County and have been in the glass trade ever since. I have been a foreman for a glass company in Marin County and in Redding.
How much research did you do before starting your business? The research came along with all the years in the business, you know what products and suppliers you want to use and which ones to avoid, you learn what people expect and how to deliver. With decades of experience, you're basically researching every day as far as how you can make yourself and what you do the best.
What were the most helpful sources, including websites? My tax man, Larry Reynolds at CTS4TAXES was very helpful with questions regarding that end of the business; small business development center and websites.
When were you the most discouraged? I would not call it discouraged but concern with the lagging economy. However I believe in the service I am offering, and I believe Shasta County will respond to it, everybody wants and deserves quality from a company
What company or individual do you admire? That would be my brother, Curt. We used to race professional motocross when we were kids and he suffered a broken neck and is paralyzed from the neck down. Witnessing what he has gone through in life and seeing how he has dealt with it is remarkable. I am sure I got my never-give-up attitude from him.
What will make your business stand out from competitors? Quality and expertise, being that I am the person my customers will be dealing with from the first phone call to the completion of the job, expertise in my craftsmanship, quality products and service. With more than 25 years' experience, satisfaction is guaranteed. With Quality Glass & Windows, you deal with me and only me, and I treat every customer as they are my only customer. I provide quality you can trust, service that cannot be beat and affordable prices.
Who is your target client/customer base? Homeowners, residential and commercial landlords, property management, apartment complexes, anybody who has a need or desire for residential and commercial glass products replaced, repaired and all your improvements.
